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GENERAL QUERIES 
0860-JOBURG
0860 562 874


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011 375 5911
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Electricity Print E-mail
24 June 2008

Payments


CITY Power accounts can be paid at any of the preferred pay points:

City Power Interaction Centre
40 Heronmere Road
Reuven
Cheques should be made out to "City Power Johannesburg (Pty) Ltd"

Any Standard Bank branch
Account Number: AA45 (See Deposit Slip)
Cheques should be made out to "City Power Johannesburg (Pty) Ltd”
(Reference should be your City Power account no: 22……-9 digits)




Any Post Office
Cheques should be made out to "SA Post Office Ltd"
(Always present your statement when paying)
(Always check your receipts after paying as it should clearly state City Power on the lefthand corner)

Any EasyPay outlet
Cheques should be made out to the particular retailer
(Always present your statement when paying)





Internet payments

You can pay your account via the internet. Make sure that City Power's banking details 405 515 1238 are correctly linked to the electricity supplier.

Make sure your account number is entered as a reference to prevent misallocation of your payments.




Debit orders 
City Power offers the option for you to sign debit orders for your individual account provided it does not exceed R500 000.

Payments are automatically deducted on the due date and you can build in your own limit controls to manage this effectively. (Our system is designed to deduct what is due by you. Limit controls cannot be built in by City Power)

We encourage our customers to use debit orders, as this option offers you control over your monthly payments, as well as peace of mind that your account is being paid on time, avoiding the risk of disconnection. 

Prepaid electricity
Tokens bought at vending stations.
 




Failure to pay for services

The City is taking a tough line on non-payment of accounts.

If the balance brought forward on your latest account reflects an overdue amount, you are already scheduled for a cut-off with our credit control process because your account is 30 days overdue. You will receive a final demand notice prior to receiving your latest account. You have to pay your account within 14 days of this final demand notice being posted to avoid cut-off. Check all the details on the disconnection notice to ensure that the notice relates to your property.

If you do not respond to the disconnection notice within seven days, we will cut-off your municipal utility services. In this instance you will have to settle the full outstanding amount before services will be reinstated. This can only be done at Thuso House Customer Service Centre, 61 Jorissen Street, Braamfontein.

Once this amount is paid you will need to go to a City Power depot and apply and pay for a new connection and meter.
 




Disconnection/reconnection fees:

For each disconnection and each reconnection of supply:
  • Disconnection notification only: R145,28 including VAT
  • Request by customer: R685,14 including VAT
  • Due to charges in arrear: R685,14 including VAT
  • Illegally reconnected conventional supply: R2 635,29 including VAT
  • Meter tampering/prepaid meter bypass/illegal connection: R2635,29 including VAT
 
 


Settling overdue accounts after services are disconnected

In the event that services have been removed, you will have to make full payment of the outstanding balance and show your proof of payment before services will be reconnected.

All accounts have to be paid in cash or debit/credit card at 61 Jorissen Street, Thuso House, Braamfontein. A clearance certificate for services must be obtained from the Credit Management department to enable the customer to re-apply for the services at the utilities.

If you can’t pay the amount in full you must make an arrangement to pay the amount off over time. You must then come in person to a Customer Service Centres in Braamfontein, Roodepoort, Randburg, Sandton or Midrand, to make an arrangement.

Once payment has been made, or an arrangement has been set up, call Joburg Connect call centre on 0860 562 874 or 0860-JOBURG to register your payment and to get a reference number.

Fax proof of payment, with your reference number, to 011 358 3164. Call back in 30 minutes to confirm if your reconnection has been processed.

Reconnection of services can take up to 72 hours. Proof of payment received before 4.30pm will ensure same-day processing, otherwise it will take place the next day.


 

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Last Updated on 24 October 2015