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GENERAL QUERIES 
0860-JOBURG
0860 562 874


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011 375 5911
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Region E

Alexandra, Sandton and surrounds

Regional office addressServices offeredHours
Alexandra Community Centre
cnr 8th Avenue and Roosevelt Street
Alexandra
Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
Monday – Friday
7.30am – 4pm
Modderfontein Customer Service Centre
Thornhill Street
Thornhill Estates
Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
Monday – Friday
7.30am – 4pm
Mayibuye Customer Service Centre
Stand 2328
Commercial Ext. 34
Mayibuye
Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens
Termination of services by owners
Monday – Friday
7.30am – 4pm
De Wetshof Old Age Village
111 Protea Street
Unit 102
De Wetshof
Only account payments can be transacted Thursdays
9am – 12am
Sandton Customer Service Centre
cnr West and Rivonia roads
Sandton
(parking available in allocated area off Dudar Road)
Accounts payments
Accounts enquiries
Apply for special cases
Credit control arrangements
Customer education on understanding statements
Full and final settlement of accounts 
Lodge a customer query
Lodge a credit control query
Meter investigation requests
Obtain information on accounts
Reconnection request of services after cut-off
Refund request
Remissions on accounts for senior citizens 
Termination of services by owners
Monday – Friday
7.30am – 4pm
and
first and last Saturday of every month. 8am – 11.30am

 

 

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Last Updated on 24 October 2015