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08/02/2017: Customers are now billed according their area
08 February 2017
City of Johannesburg has recently launched the exciting regionalized billing of its customers according to the region and area they reside in effective from 1st February 2017.

The City’s Spokesman Kgamanyane Maphologela says regionalized billing will see the City streamlining its billing operations which will result in improved billing accuracy, the ability of customers to choose their own due dates, regional meter reading, reduced long estimate billing and audit queries, limiting collection dates and informed reporting per region to afford improvement and problem solving.

“On the 1st February 2017, the City launched the regionalisation of its billing. This means that customers will be billed on their municipal statement per region instead of per portion like in the past. The impact of this exercise to customers is expected to be noticed in the February 2017 statements,” says Maphologela.

Maphologela further adds that, as the City switches over to the new billing regionalisation, some customers will receive two bills during the month of implementation in February.

“It must be noted that as the new system comes live some customers may receive two bills in February, but this will not cause a negative financial overcharge on the account. The first bill will be for a shorter period and a smaller amount and the second bill will be for a full calendar month. So, the first bill will be for January 2017 and the second bill will be for February 2017. Both these accounts must be paid in full as it will be for services rendered and used during the months of January 2017 and February 2017,” says Maphologela.
Maphologela stresses that customers who would receive two bills, must not think they are being double-billed but is part of the system switching over and going forward they will receive their normal accounts.

“It is very important for customers to note that they should pay both accounts in order to avoid credit control. In cases where customers cannot make full payment, they should contact the City to make an arrangement. They can do this by visiting any Customer Service Center across the City,” says Maphologela.

Maphologela says the other exciting part about billing regionalisation is that customers can start to choose their own preferred due dates but only between the 15th of the month until the last day of the month.

“Customers should note that only these dates are available to choose from and not any other date in between. With the implementation of regionalisation all due dates will be changed anyway, hence the offer for customers to choose their own due date between the 15th of the month and the last day of the month. Should customers not choose a date, the system will automatically default to a due date 15 days after the invoice was generated,” says Maphologela.

Another advantage of the project is that, the customers would be able know exactly which region within the city their suburbs fall under, would be able to know the dates when the meter readers would visit their areas to read the meters by tracking this on the City’s website.

The first phase of the project will start in regions A (Midrand), B (Randburg, Northcliff, Rosebank), C (Roodepoort) and E (Sandton). The other regions D (Soweto), F (Inner-city) and G (Lenasia, Ennerdale) will be launched in May 2017.

The customers wishing to choose their own due dates or make inquiries can do so by visiting any of the City’s Customer Services Centres, phone the Call Centre : 0860 Joburg (562 874) or email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The meter reading and billing schedules can be obtained by visiting the City’s website: www.joburg.org.za

Issued by:

Kgamanyane Maphologela
Director: Communications & Stakeholder Management
Group Finance

CustomerBilling

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Last Updated on 08 February 2017