| Customer Service Centres The Customer Service Centre has been established to improve service delivery. Services provided cover customer care, housing, trade licences, and rates and taxes.
The centre is an essential line of communication between the community and the City's administration and acts as a gateway into the administration. Customer care is usually the first point of contact for visitors or callers. It handles general enquiries and complaints by telephone, e-mail, fax or face-to-face at the centre. Brochures on the City of Johannesburg, maps and business directories are available, as is information on services, schools, restaurants, hotels, non-governmental organisations and so forth.
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| Randburg Customer Service Centre cnr Bram Fischer Drive and Jan Smuts Avenue, Randburg
| Accounts payments Accounts enquiries Apply for special cases Credit control arrangements Customer education on understanding statements
Full and final settlement of accounts Lodge a customer query Lodge a credit control query Meter investigation requests Obtain information on accounts Reconnection request for services after the cut-off Refund request Remissions on accounts for senior citizens Termination of services by owners New connections electricity, water and sewer
| Opening times: 07h30 (Mondays, Tuesdays, Wednesdays and Fridays)
Every Thursdays opening times: 9h00-Reason training for staff
Closing times are 03h30 from Monday to Fridays
Every Saturday
Opening times:07h30 Closing times: 12h30
Sundays and Public Holidays: Closed
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| Riverlea Customer Service Centre Colorado Drive, Riverlea
| Accounts enquiriesApply for special cases Credit control arrangements Customer education on understanding statements
Full and final settlement of accounts Lodge a customer query Lodge a credit control query Meter investigation requests Obtain information on accounts Reconnection request for services after the cut-off Refund request Remissions on accounts for senior citizens Termination of services by owners New connections electricity, water and sewer
| Monday - Friday 7.30am - 3:30
3rd Thursday of the month 8:30 until 15:30
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| Claremont Customer Service Centre 100 Clement Street, Claremont
| Payments
Accounts enquiries Apply for special cases Credit control arrangements Customer education on understanding statements Full and final settlement of accounts Lodge a customer query Lodge a credit control query Meter investigation requests Obtain information on accounts Reconnection request for services after the cut-off Refund request
Remissions on accounts for senior citizens Termination of services by owners New electricity connections
| 3rd Thursday of the month - 8:30 until 15:30
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