WEEK 4: 29 AUGUST - 3 SEPTEMBER
GOVERNANCE in Joburg has remained stable, but there are a variety of interventions that the City wants to implement to improve organisational performance and encourage more public participation.
There is no need for a complete overhaul; rather, a set of management arrangements surrounding strategic issues facing the city needs to be put in place, especially regarding the ward committee system, to bring about real participation, which the City says is not working.
Overall, customer satisfaction with the delivery of services has improved since 2005, when it hit a low point. Since then, steady improvements have been noted and the 2010 customer satisfaction survey revealed an upward trend and stabilisation in positive perceptions.
Regarding financial governance, the City is able to afford two-thirds of its necessary capital spending over the next 10 years. Ways of closing the funding gap will need to be found, and the City is seeking greater financial sustainability by generating larger cash reserves and improving billing and revenue collection. It is hoped that discussions during the Governance focus week on 29 August to 3 September will raise ideas about how to achieve this.