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19/05/2016: City’s main Customer Service Centre in Braamfontein undergoes major revamp
19 May 2016
The City of Johannesburg’s Thuso House Customer Service Centre in Braamfontein, will undergo a major facelift to emphasize the City’s customer centricity approach and to accommodate the growing demand of customers who visit the Centre on a daily basis.

As from Wednesday, 25th May 2016, construction will begin to transform the Centre into a world class customer service centre.

The objective of the revamp is to create a friendlier and more welcoming environment for customers to engage with the City’s Revenue Shared Services Centre Department. The entire Centre will be revamped and a state of the art queuing system will be installed to improve efficiency and customer experience.

The City’s Spokesperson Kgamanyane Maphologela says the revamp was necessitated by the significant growth in the region in the last few years; and the growth in the number of customers that visit the Centre. However, the City was mindful of the inconvenience that would be caused by the renovations.

“Although we are excited about the renovations that are aimed at benefiting our customers, we would like to appeal to our customers to bear with us during this time and apologize for any inconvenience that would arise. This is all in an attempt to improve the customers’ experience,” says Maphologela.

Maphologela says that during the revamp at the Centre, a temporary office will be set up in order to continue servicing customers. The temporary office will be operating from the ground-floor in Thuso House, which will be accessible to customers from the business entrance of the building, being 61 Jorissen Street, Braamfontein.

Some of the exciting developments to look forward to are:

  • A walk in centre “Centre of Excellence” that will provide a more integrated, efficient one stop service to the customers;
  • A new state of the art queuing system; 
  • A refreshing, welcoming area for customers to engage the City in;
  • Space optimization to ensure that customers are served professionally;
  • More capacity to accommodate the growing numbers of customers; and
  • Easy access to the facility.

Whilst the revamp of the Centre is underway, Maphologela urges customers to utilize other customer service centres which are spread-out throughout the City’s seven regions.

Issued by:

Kgamanyane Maphologela
Customer Communications & Stakeholder Management
Revenue Shared Services Centre
Group Finance

Interview scheduling, media queries and documentation:
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Last Updated on 19 May 2016