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20/09/2016: MMC listens to customers’ queries
20 September 2016
The City of Johannesburg’s MMC for Finance, Dr. Rabelani Dagada today, 20 September 2016, visited the Call Centres and took time to listen to customers’ queries.

MMC Dagada paid his first surprise visit to the City’s call centres, where he sat-in to listen to calls from customers. Part of his visit was to get the first-hand experience of the City’s call centres, where he listened to the queries from customers, inspecting the call centre infrastructure and meeting with the management and staff.

His first stop was at the Proton House call centre in Florida and rounding-up his visit at the Joburg CBD (Harrison Street) call centre. MMC Finance says he would ensure that the City runs a responsive Call Centre.

“Our call centre staff are crucial as they are generally the first point of contact our customers have with the City of Joburg, as a result they must serve our customers with pride and professionalism,” says MMC Dagada.

The MMC says his visit to the call centres is part of the City’s Ten Point Plan to ensure that amongst others, Joburg runs a responsive government and create a professional public service that serves Joburg residents with pride.

Kgamanyane Stan Maphologela
Spokesperson: Group Finance Department
Phone: 011 358 3420
Fax: 011 358 3639
Cell: 0606330494
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Interview scheduling and media queries:
Nkosana Lekotjolo
Cell: 0824679429 Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Last Updated on 20 September 2016