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27/02/2017: City Power installing new prepaid electricity to improve accuracy of consumption
27 February 2017
City Power has embarked on a campaign to replace electricity meters with new prepaid meters in its areas of supply. This means old electricity meters including old prepaid meters will be removed and replaced with new prepaid meters. The aim of the prepayment roll-out is to ensure better service for customers as the new prepaid meters have improved communication capacity and features.

The campaign is aimed at all customers, including business and residential patrons, but initial preference will be given to those experiencing problems such as the lack of access to their properties to read meters, faulty meters and illegal connections.

With prepaid meter the power is cheaper because the prepaid system doesn’t include additional charges a post-paid meter would impose, such as service and network access charges. For a prepaid meter you only pay what you consume. Customers can manage their electricity consumption and avoid billing estimations.

In the next three months commencing from Monday (27 February 2017) the project will be implemented in the areas below:

Area Number of households
Greenstone 1500
Fleurof 4000
Pennyville 4000
Naturena 4000
Ennerdale 5752
Bramley 700
Westdene 700

• Customers will receive a notice from City Power alerting them of the prepaid meter replacement.

• The customer must call City Power on the number provided on the City Power notice to arrange for the installation.

• A City Power official will arrive at the premises to remove the existing meter and replace it with a prepaid meter.

• A pre-paid meter will be preloaded with ten units. The customer must go and buy units as soon as possible.

Places to buy electricity are listed online. If customers do not respond within seven days of the delivery of the notice from City Power, the utility reserves the right to terminate supply.

City Power does not allow its customers to use own private companies to install meters for them. Installation of meters for City Power customers is the prerogative and competence that lies solely with City Power.

City Power has contracted Voltex, Actom and Landis+Gyr for the installation of prepaid meters. All City Power contractors can be identified by an access card with the following details: a card bearer’s name and surname, card bearer’s ID photo, an expiry date (if the card has already expired, that bearer is not authorised to work on City Power network. No contractor is allowed to work with another person’s ID card.

For City Power employee/contractor verification please contact Risk and Security numbers listed below 24 hours:

011 490 7553
011 490 7504
011 490 7900
011 490 7911

For more information please call City of Johannesburg Call Centre which operates 24 hours a day at 0860 562 874.


Issued by
Hloni Motloung
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071 637 7990

For further information, please contact
Yumna Sheik, spokesperson for City Power
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083 704 9290

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Last Updated on 27 February 2017