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21-08-2013: JOBURG’S E-SERVICES EXPERIENCE TECHNICAL GLITCHES
21 August 2013
The City of Johannesburg is currently experiencing technical challenges with the online viewing of e-Statements. 
 
The problem has been identified and we are working around the clock to rectify the situation. We do not believe this issue is widespread as this matter was identified in good time.   
 
The City would like to reassure its customers that no information can be manipulated on the City’s Billing System.  The City is undertaking legal proceedings against those who viewed and posted information unlawfully.   
 
We apologise for any inconvenience caused and remain committed to protecting customer information.   
 
If you require a copy of your account, customers are advised to visit any nearest Customer Service Centre or call the City’s Call Centre on:  
0860 Joburg or 0860 56 28 74.
 
ENDS
 
Issued by the City of Johannesburg
Nthatisi Modingoane
011 407 7354
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