2006-09-21: Final letters of demand sent in error
Around 1 000 residents of Diepkloof, Soweto received Final Letters of Demand in error from the City's Revenue & Customer Relationship Management department last week.Read More
MEDIA RELEASE
21 September 2006
Final letters of demand sent in error to Diepkloof customers
Around 1 000 residents of Diepkloof, Soweto received Final Letters of Demand in error from the City's Revenue & Customer Relationship Management department last week.
The Department's spokesperson, Mandy Jean Woods, says the error occurred internally through an incorrect instruction to the billings department. "We wish to apologise to our customers in Diepkloof for the mistake and want to assure them that we have attended to the problem. We also wish to express our appreciation to those customers who brought this situation to our attention," she says.
Woods said that those Diepkloof customers who received the Final Letter of Demand should ignore its particular instruction to reply within 7 days. "However, we want to use this opportunity to remind our customers that they should pay their accounts in full and on time every month," says Woods.
"Customers in Diepkloof who do have arrears on their accounts are urged to make their payments in full as soon as possible. We also want to invite these customers to come and make arrangements to pay off the arrears by visiting any regional office."
Customers can pay for their municipal accounts at any Easy Pay pay-point (such as Woolworths, Pick n Pay, Shoprite Checkers, etc.); at any SA Post Office and any major ATM machine or internet banking site.
Council paypoints can also be used, as can debit order facilities.
Ends
Issued by
Mandy Jean Woods
Acting Director: Customer Communications
Revenue & Customer Relationship Management
City of Johannesburg
Tel: (011) 358-3420
Fax: (011) 358-3639
Cel: 082 553 4211 (please send sms if urgent) E-mail: mandyw@joburg.org.za
