City’s Data Quality Management Programme moves north

Residents with municipal accounts living in the City's northern suburbs can expect to be contacted by city representatives over the next few months with regard to updating customer information as part of the City's data quality management programme.

The programme aims to improve the data the city has about each customers and so improve the City's ability to read meters, bill customers and provide service to customers by obtaining and, if necessary confirming, information on customer details, services supplied and the accuracy of meter readings and other relevant data.

Spokesperson Mandy Jean Woods says the project is expected to take two years to complete; it began about 6 months ago when project teams started canvassing residents living in the western suburbs of the City.

"The teams have almost completed work in the western suburbs and will now move into our northern suburbs," she says. "Areas that will be canvassed during this phase of the project will include Johannesburg central in the southern part of the City to Dainfern in the north; Hurlingham in the east to Claremont on the west."

Woods says residents will be able to easily identify the staff of the companies sub-contracted to carry out the survey. "The two companies are Imvusa and Owethu. These contractors can be asked to identify themselves by supplying a letter of authorisation and an identity card. Customers are requested to support this initiative by supplying the relevant information to the inspector."

She says customers must be aware that no payments must be made to these contractors under any circumstances. "They are simply visiting our customers to get information. Customers who have billing problems or have arrears on their accounts must contact one of our customer service centers or Joburg Connect on 375 5555."

Customers wanting to make enquiries about the Data Quality Management Programe can also call Joburg Connect for information about the progrmme.

ENDS