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2010- 01-26:"Focus on better service" – Mayor Masondo tells city employees  
 
Johannesburg Mayor, Amos Masondo, today called on city employees to improve the quality of service delivery as part of efforts to make it a world class, African City.

Speaking at the opening of the annual general meeting of city-owned agencies, Mayor Masondo said the City needs to find “better and more effective ways of serving our customers, who are the public.”

"The majority of our residents do not interact on a personal level with the political leadership or senior managers. But on a daily basis they walk on the streets paved by the Johannesburg Road Agency, switch on the electricity provided by City Power, and open a tap to wash from the water delivered by Joburg Water and so forth," said Mayor Masondo.

"When these services are not delivered they phone a call centre or an emergency number. For the majority of our residents this is their only experience of the City of Johannesburg – not at managerial level, but with the person who answers the phone at the call-centre, the receptionist at the front desk, the Metro policeman or the technical people repairing a faulty traffic light.

Mayor Masondo urged the City’s administrative leadership "to understand this very basic principle. The perceptions of our residents, visitors, the business community, potential investors and the media – are being shaped by the quality of service they receive at grassroots level.

"There is an old saying that 'first impressions last longer'. So let us make our residents' first impression positive," he said.

Ends

Issued by: The City of Johannesburg
Nthatisi Modingoane
Deputy Director: Communications
CITY OF JOHANNESBURG
Tel: (011) 407 7354
Fax: 403 3494
Cell: 082 467 9228
E-mail: nthatisem@joburg.org.za