18-09-2012: City is warning it's customers against fradsters
It has come to the City’s attention that there is fraud happening with so called “debt collection” companies. Some customers have been receiving
“Urgent special disconnection notices” from certain debt collection companies.
These letters have the logos of the City of Johannesburg, City Power and Joburg Water on them and at first glance look legit. The following
companies are the only ones which do debt collection on behalf of the City of Johannesburg:
Bham & Dahya
Mojela Hlazo Practice
Norman Bissett And Associates Group (Pty) Ltd
Nozuko Nxusani
Bontle Buhle Trading Enterprises and Moloto Stofile Inc JV
HR (Ramatshila) Attorneys I Sithole Inc
Mathipane Tsebane Attorneys
Moodie & Robertson
Denga Inc
Makaula Zilwa (Gauteng) Inc
Ramushu Mashile Twala Inc
Mabuza Hewa Incorporated
Madhlopa
Mageza-Samuels (Pty) Ltd
Ranamane Phungo Inc
Selolo Ramashilo
In - Quest
NICS
Revco ( J/V Mohamed Randera )
Talk of The Office
Dali Mantlana
Intshebe Inv 4 Pty
Medaco
VVM
KRB
Debt - In
MBD
TS Legal ( J/V Ramsurjoo & du Plessis )
If you receive a letter from any company other than the ones listed above or you are unsure, please contact us immediately by logging a call with the Call
Centre on 0860 Joburg (0860 56 28 74).
Municipal account holders are advised that they should be very careful when paying their accounts. There are various ways in which customers can pay
their municipal accounts.
Customers can go in person to any of our Customer Service Centers across the City or at the Post Office. Please note that only cash is accepted at
these outlets and no credit or debit cards are accepted.
If they are paying at a third party vendor such as Pick ‘n Pay, Shoprite, Checkers Hyper etc. they should bring along their municipal account when
making a payment in order to ensure that the account number is shown as reference on the receipt. Payment can be made at any third party vendor in
cash, by cheques, by debit or credit card. (American Express and Diner’s Club cards are not accepted). Please also note that it will take up to five
days for the payment to register with the City of Johannesburg.
Paying by debit order allow customers to meet their monthly obligation with
ease. It will save interest charges on arrears and customer’s accounts
will always be up to date. Visit a Customer Service Centre and fill out a debit order form.
The City’s bank account details are as follows:
BANK: ABSA
BRANCH CODE: 632005
BENEFICIARY: City of Johannesburg
ACCOUNT NUMBER: 4054398463
REFERENCE NUMBER: Your nine (9) digit account number (as per your
statement).
We urge customers to be vigilant and report any suspicious behavior or fraudulent activities to the City’s fraud hotline (0800 002 587) or Johannesburg
Metropolitan Police Department (0800 203 712).
We urge customers to report any suspicious behavior or corruption by calling our Fraud Hotline number 0800 002 587. All sources and information provided are
treated in confidence.
Customers that have queries can log a query with Joburg Connect at (011)
375-5555 or email them at joburgconnect@joburg.org.za"> joburgconnect@joburg.org.za.
Issued by:
Kgamanyane Maphologela
Acting Director: Customer Communications Revenue & Customer Relations Management Department
Phone: 011 358 3420
Fax: 011 358 3639
Cell: 082 771 4874
Email: stanmapho@joburg.org.za"> stanmapho@joburg.org.za
