03-12-2014: Municipal account holders are reminded to pay their accounts in full and on time before going on holiday
The City’s Revenue & Customer Relations Management Department is urging municipal customers to ensure they pay their accounts in full before going away for the holiday season.
According to the department’s spokesperson, Kgamanyane Maphologela, many customers default on their payments over this period. “We understand that many families feel the pinch in their pockets at this time of the year, but we want to remind our customers that they are required to settle their municipal debts.
Our credit control procedures continue throughout the holiday season, and we would hate to see a situation where any of our customers find themselves with the discomfort of without access to basic services like water and power simply because they missed a payment,” he says.
The following advice to customers:
If you don’t like queues, you may pay use any of the listed methods below:
With EasyPay, facilitating a quick payment option at many shops that you visit on a regular basis, including Pick ‘n Pay and Shoprite Checkers
Debit orders
Direct deposits at major banks
ATMs
Internet and cell phone banking
SA Post Office
Any Council pay-point (Customer Service Centre) – List below:
Midrand Civic Centre - 300 - 15th Road, Midrand.
Sandton Civic Centre – 24 Fredman Drive, Sandton.
Roodepoort City Hall – C/o Berlandina and Dieperink Streets, Roodepoort.
Eureka House – C/o Marlborough Street & Rosettenville Road, Wemmerpan.
Lenasia Civic Centre – C/o Rose Avenue & Eland Street, Lenasia Ext 2.
Thuso House, 61 Jorissen Street, Braamfontein
Ennerdale Ext 9 – C/o Katz Road & Smit Street, Ennerdale.
Eldorado Customer Service Centre – 4046 Link Crescent Avenue, Ext 5, Eldorado Park.
Randburg (Civic Centre), Braamfischer drive and Jan Smuts Road, Randburg
All Council pay-points will be open during normal trading hours over the holiday season.
If you have a problem paying your account on full and on time, you may!
Please come in and talk to our staff at any of the Customer Service Centers across the City. We can help you make a financial arrangement that suits you and will give you peace of mind.
If you didn’t receive an account this month you have to still pay!
If you haven’t received an account, either pay the same amount as the previous month or call Joburg Connect on 0860 Joburg to enquire as to how much you owe. You can also register to receive your accounts by email. All you need to do is to register on the City’s website at www.joburg.org.za and your account will be emailed to you monthly.
Paying your account timeously means you can enjoy the holiday season without the worry of outstanding debt.
Customers that have queries can log a query with Joburg Connect at 0860 Joburg or visit any Customer Service Centre.
We wish our customers a safe and happy festive season!
Issued by:
Kgamanyane Maphologela
Director: Communications & Stakeholder Relations Management
Revenue & Customer Relations Management Department
Phone: 011 358 3420
Fax: 011 358 3639
Cell: 060 6330494
Email: stanmapho@joburg.org.za
