16/08/2017: City of Johannesburg water policy and registering for expanded social package for customers with prepaid water meters
It is the trend across our country’s metros to no longer provide free basic water to all residents, but only to registered indigent residents, which is in line with the National Water Policy and recommended by National Treasury.
In line with our commitment to care for the poorest members of our society, we will continue to provide free basic water to residents on the City’s indigent list. Depending on household income, our poorest residents will receive up to a maximum of 15 kilolitres of free water per household, per month in line with the CoJ Extended Social Package Policy.
Given the scarcity of water in Johannesburg, the huge inequality in our City, domestic users who do not qualify as indigents will no longer receive the 6kl Free Basic Water.
In order to accommodate indigent residents, CoJ is offering the Expanded Social Package (ESP). The ESP targets vulnerable residents in the city such as the unemployed, youth, people with disabilities, displaced persons and senior citizens. People with different levels of need will qualify for different levels of subsidy according to the City’s measure of affordability.
More information on how residents can apply and where they can apply, can be obtained on www.joburg.org.za , twitter: @jhbwater; facebook: Johannesburg Water and our website www.johannesburgwater.co.za.
We urge consumers who qualify to go and register for the ESP benefit.
Who qualifies for the ESP package?
• South African citizens;
• Residing within the CoJ boundaries;
• with the monthly income of (0- not exceeding R5 308.20 per month)
How to register for ESP package?
Residents who meet the requirements should submit the following documents at the nearest Revenue Customer Service Centres
• Proof of income (SASSA) card and 3 months latest bank statement
• Identity Document
• Proof of residence (CoJ Municipal bill/statement)
• Latest receipt of purchased prepaid water
Residents are encouraged to subscribe on our website, to our SMS notification service for alerts on planned or unplanned service interruptions.
For media enquires:
Ms. Eleanor Mavimbela
Acting Manager: Marketing and Communications
011 688 6672
071 313 6327
Eleanor.mavimbela@jwater.co.za
Customer service enquiries
24 hour Hotline: 011 375 5555/ 0860 562 874
SMS line: 082 653 2143
Email: Customer@jwater.co.za
