Share this article

Customers can now get real-time updates from Joburg Water about water saving and any water service issues. All they have to do is follow the utility on Twitter on @jhbwater.
JOBURG Water has opened a Twitter account to keep its customers abreast of scheduled and emergency water interruptions, water saving tips and educational campaigns.


Residents on Twitter can get real-time updates about water service disruptionsResidents with Twitter accounts can get real-time updates about water service disruptionsIt is all part of the utility’s attempts to enhance service delivery.

Baldwin Matsimela, the marketing and communications manager, says such an intervention is aimed at customers who are always on the road and young people who are social networking savvy.

This is in line with Joburg Water’s strategic objective to improve accessibility and service delivery. “Social networking has gained popularity over the past years and Johannesburg Water has identified this as an opportunity to engage and build relations with its customers,” he says.

Using Twitter will ensure that it communicates effectively with its customers and attends to concerns speedily, in an effort to achieve a better standard of service. “This will make it possible to get quick feedback on our service and create a space for improvement while building lasting relationships with our customers,” Matsimela explains.

Twitter, a social networking and micro blogging site that enable users to send and read instant messages, became popular in 2006. It is estimated to have about 200 million users around the world, generating 65 million tweets a day.

Residents need only log on to Twitter and open an account if they don’t have one, and then search for @jhbwater and follow the prompts. “We call on all residents to participate, spread the word and be a follower, which will enable them to receive quick and well-timed information.”

Joburg Water manages 10 957,88 kilometres of distribution pipes that provide water across the metro, 33 water towers, 87 reservoirs and numerous pump stations which function 24 hours a day. Its three laboratories test over 500 samples of water each month, ensuring that it meets the high quality requirements of the International Organisation for Standardisation.

The company operates six wastewater treatment works with a combined process capacity of 960 mega-litres a day, 38 sewer pumping stations and 10 058,03 kilometres of sewer pipelines, stretching from Midrand in the north to Ennerdale in the south.

Through its Environmental Management System plan it aims to boost the City’s public image, increase compliance with environmental legislation and decrease environmental problems, among other interventions.

To report water and sewerage problems, telephone Joburg Water’s 24-hour call centre on 011 688 1500 or Joburg Connect on 011 375 5555 or report it on Twitter. For more information about the City-owned utility log on to its website.

Related stories:

Joburg Water reaches milestone
City companies deliver services
Careful eye kept on water
State to meet on acid water
Jozi’s water uncontaminated
Joburg still tops