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Emergency management services staff must focus on their work, the portfolio head has advised, while stressing she has an open door policy for legitimate concerns.
TO ensure a happy working environment at Joburg’s emergency management services (EMS), the member of the mayoral committee for community safety, Matshidiso Mfikoe, said her door was always open to employees with grievances.


MMC for community safety Matshidiso MfikoeMMC for community safety Matshidiso MfikoeEMS falls under her portfolio, and Mfikoe encouraged any malcontents to talk to her about any queries relating to working conditions.

“My door is open to employees who want to raise legitimate concerns,” she said, “but those who continue to deliberately bypass the existing channels must feel free to leave the service.”

Mfikoe was speaking on 23 June, when she and the acting head of the EMS, Lazarus Tshepo Makola, met staff to discuss progress on the disciplinary steps taken regarding Audrey Gule, the head of the EMS, and other officials. Gule has been suspended for alleged financial mismanagement.

She asked workers to be patient while issues affecting them were dealt with in a structured manner. They should rather focus their energy on service delivery and not on the media.

“It was emphasised that the City had officially appointed communicators to deal with the media and it is in the best interest of the organisation for all its operations to be dealt with in a structured manner,” Mfikoe explained.

The EMS required discipline and team work from all its members and every official was encouraged to operate within the company’s code of conduct and relevant structures.

To ensure that EMS employees did their best to save lives and property, Mfikoe explained that the City manager, Mavela Dlamini, had already made announcements about new work uniforms and tenders issued to procure crucial equipment.

There are five directorates in the service:

Operations, which deals with the response to disaster and is responsible for the Control Centre, which receives calls about disasters and dispatches emergency services;
Disaster management and pier, or public information, education and relations, which deals with disaster planning and mitigation, as well as public information and education;
Proactive services and fire safety, which focuses on preventing fires;
Corporate services and academy, which focuses on training, fleet management, human resources, finance, administrative services and mess; and
Management support, which focuses on communications and marketing, quality assurance and research, transformation and employment equity, and special projects.
The EMS has its headquarters in the Johannesburg metropolitan police department building, at 195 Main Road, Martindale. It also has two customer information kiosks at Sandton central and at the Alexandra customer service centre, on the corner of Eighth Avenue and Roosevelt Street. The service can be contacted on 011 758 9530.

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