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The City of Johannesburg’s Citizen Relationship and Urban Management (CRUM) Department in Region D, which covers most parts of Soweto, has embarked on a massive information and education awareness campaign on service delivery.


Officials of five municipal-owned entities and one department made high-level presentations on programmes and projects they were involved in and on the role residents could play to enhance service delivery on Thursday August 24 at Mavis Hall in White City Jabavu.

CRUM’s Nomvula Dladla said the City had decided to engage residents not only to listen to their service delivery concerns and expectations, but also to inform and educate them about the City’s projects and programmes and how they could contribute to improving their quality of life.

The five entities that took part in the first leg of the region-wide campaign were Johannesburg Water, Johannesburg Roads Agency (JRA), Johannesburg Emergency Management Services (EMS) and Johannesburg City Parks & Zoo (JCPZ) and Pikitup. Also involved was the Environmental Health Department.

Steve Mofokeng, EMS’s Public Information Officer in Soweto, said EMS had established a number of community emergency response teams in Soweto to train residents in how to administer First Aid and cardio-pulmonary resuscitation (CPR) so they could adequately and timeously respond to emergencies and disasters.

“Our aim is to reduce the number of fires and fatalities and empower residents to help themselves and their loved ones in case of an emergency,” Mofokeng said.

He urged residents to enrol for First Aid training, saying the more residents were equipped to deal with such emergencies, the better.

Tumi Pilane, Johannesburg Water’s acting Stakeholder Relations Officer, called on the indigent to register for the City’s Expanded Social Package (ESP) so they could, among other things, qualify for 15kl free water from September 1.

This follows the City’s decision, along with other metros, to no longer provide free basic water to all homes but only to registered indigent residents. The move is in line with the national water policy recommended by the Treasury. Environmental Health Practitioner Hosea Nchabeleng spoke about illegal dumping. He urged residents to refrain from dumping waste illegally as this attracted rodents and became a breeding ground for diseases.

JRA’s Zanta Myeza cable theft and vandalism of guard rails along pedestrian pavements and robots heads did not only cost the City millions of rands every year but also hampered service delivery.

Mosa Rametse, JCPZ’s Environmental Education Facilitator called on residents to keep the environment clean, minimise waste and use refills and also encouraged residents to visit public parks and nature conservation areas.

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