The City’s revenue centres will close temporarily and undergo a second round of deep cleaning at the weekend as a precautionary measure to keep staff and customers safe amid the Covid-19 pandemic.
The revenue centres, known as category A facilities due to their offering of a full bouquet of municipal services, were all recently opened to resume operations under the Level 3 Covid-19 lockdown.
“Following an assessment of customer traffic volumes, we saw it fit to continue prioritising safety precautions through, among others, continuous deep cleaning of our facilities and the provision of personal protective equipment (PPEs) to staff,” explains Jolidee Matongo, the MMC for Finance.
Matongo says revenue centres will be reopened on Monday, 15 June.
He reiterates that the City is under lockdown along with the rest of the country. “I urged residents who can access municipal services online to continue doing so. This is in a bid to reduce traffic at the customer centres to ensure the risk of contracting and spreading the virus is reduced,” he says.
The City has created various platforms for municipal account holders to conveniently pay their accounts even during grocery shopping at Easy Pay counters inside Pick n Pay, Shoprite, Spar and Woolworths. Payments can also be made through electronic fund transfers (EFT), telephone or cellphone banking, automated teller (ATM) or at the South African Post Office.
“I thank residents who have been paying their municipal accounts since the beginning of the lockdown,” says the MMC.
Municipal account holders can also register on the City’s website to access various services that include receiving their statements online using the link: https://eservices.joburg.org.za/ to create a username and a password.
“We all need to continue working together to ensure that service delivery continues by paying for services consumed - alongside keeping safe during the lockdown,” says Matongo.
Residents can record and send their own water and electricity meter readings with photos and clearly stated account holder details to the respective utility email addresses for Water: meterreading@jwater.co.za and Electricity: estimations@citypower.co.za.
Customers who are currently experiencing financial difficulty as a result of the Covid-19 pandemic and lockdown, and wish to enter into a payment arrangement to keep their municipal accounts up to date may send email requests to the City's Credit Control Department: creditcontrol@Joburg.org.za.
