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​​​ Projects and programmes 
The Citys Emergency Services Department (EMS) is committed to providing a sustainable emergency service to all the citizens of Joburg. It contributes directly to the City’s vision and priorities through its reactive and proactive services.

Through its proactive services, the unit plays a direct role in changing residents’ perceptions of their own safety. Through its reactive services, it is committed to ensuring that response times of ambulance and fire services are the wor ld standard.

It continuously develops programmes and awareness campaigns to enhance service delivery. These are informed by the risk profile that the City develops and updates regularly to ensure consistent monitoring relevance of the services.

Some of the projects and programmes are:

    GIS Incident Mapping Project: this maps the prevalence of incidents in Johannesburg, to help planning. It is also used to help prevent disasters and so minimise damage.
      Karabo Gwala Safety Awareness Campaign: this programme is a winter safety campaign for communities. Karabo Gwala died in 2004 after falling into an open sewerage hole at a construction site in Dube. The key message of the campaign is that communities need to be vigilant at all times.
        BeSafe: Basic Emergencies, Safety and Fire Education (BeSafe) is an injury prevention and disaster preparedness programme geared especially towards young children. It is designed to help children and families to create safer homes and communities by giving them appropriate skills and knowledge. 
          There are six B​eSafe centres in Joburg - in Alexandra, Dube, Berea, Orange Farm, Ivory Park and Florida Park. Telephone 011 758 5050 for more information.