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Vision, Mission and Key objectives 
The EMS aims to become a leading, world-class, African emergency management service. Its core business is saving lives and property through pro-active interventions and preventative programmes. In this way it hopes to mitigate the costs of risk coverage for residents.

It will be the leader in the provision of emergency management services in Africa by pro-actively preserving life and property. It will achieve this through developing and deploying an effective human resources function, providing modern equipment and through community empowerment and education drives.

Key objectives
Its core business is saving lives and property.

​It has seven (7)​ main objectives:

Create an end-to-end Customer Relationship Management Strategy;

Emergency and disaster management preparedness;

2010 World Cup™ programme;

Effective custodianship of the City’s by-laws and prescripts;

Community empowerment;

Transformed organisation; and

Financial management.