WHEN an account holder dies, the account has to be settled in full and closed.
A letter with the deceased's personal details or a copy of the deceased's death certificate, together with a letter from the Master of the High Court, the municipal account number, and your certificate of appointment as the executer with full contact details, must be sent to our Credit Management department.
Hand deliver the documents to Thuso House Customer Service Centre, 61 Jorissen Street, Braamfontein (entrance in Stiemens Street) or to any regional Customer Service Centre.
The documents can also be faxed to 011 358 3408/9. Once the letter has been received, the Credit Management department will start the process of closing the account.