The EMS is committed to providing a sustainable emergency service to all the citizens of Joburg. It contributes directly to the City’s vision and priorities through its reactive and proactive services.Through its proactive services, the unit plays a direct role in changing residents’ perceptions of their own safety. Through its reactive services, it is committed to ensuring that response times of ambulance and fire services are world standard.It continuously develops programmes and awareness campaigns to enhance service delivery. These are informed by the risk profile that the City develops and updates regularly to ensure consistent monitoring relevance of the services.Some of the projects and programmes are: