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You should continue to pay the average monthly amount of your bill until the query is resolved. This will ensure that your account won't fall into arrears and result in your services being restricted or terminated.
Your subsequent statement should indicate that the query has been resolved.
If you are not receiving your statement for any other reason, please let us know. Contact our Billing, Invoicing and Distribution Department at email@example.com, call Joburg Connect on 0860-JOBURG or 0860 562 874, or fax us on 011 381 9377.