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Accounts with a debt older than 30 days, will receive a final demand notice as well as a courteous call by a Credit Controller.

Customers will be informed of the overdue debt and the risk involved should the account not be paid in full or an arrangement made to pay off the outstanding debt.

If no payment is received after 14 days of the warning notice being posted, Joburg Water may:

a) Restrict the flow of water for domestic use.
b) Disconnect the water supply to businesses.

Disconnection/reconnection fees:
Final Demand Notice: R83,14 including VAT

For the removal of an unused meter and consequent disconnection of supply: R754,64 including VAT

For the reconnection of supply which has been cut off:
Cut off, Level 1 - Disconnection and reconnection at the water meter: R1 177,35 including VAT
Cut off, Level 2 - Disconnection and reconnection at the water mains supply: R2 372,60 including VAT
Disconnection/recollection of supply through a prepayment meter for an incidence of tempering of the service installation and/or meter: R1 177,35 including VAT
Disconnection/reconnection of supply through a prepayment meter for an incidence of vandalism of the service installation and/or meter: R2 372,60 including VAT

Settling overdue accounts after services are disconnected
In the event that services have been removed, you will have to make full payment of the outstanding balance and show your proof of payment before services will be reconnected.

All accounts have to be paid in cash at Thuso House Customer Service Centre, 61 Jorisson Street, Braamfontein. A Clearance Certificate for services must be obtained from the Credit Management department to enable the customer to re-apply for the services at the utilities.

If you can’t pay the amount in full you must make an arrangement to pay the amount off over time. You must then come in person to one of the Customer Service Centres in Braamfontein, Roodepoort, Randburg, Sandton or Midrand,  to make an arrangement.

Once payment has been made, or an arrangement has been set up, call the Joburg Connect call centre on 0860 562 874 to register your payment and to get a reference number.

Fax proof of payment, with your reference number, to 011 358 3164. Call back in 30 minutes to confirm if your reconnection has been processed.

Reconnection of services can take up to 72 hours. Proof of payment received before to 4.30pm will ensure same-day processing, otherwise it will take place the next day.

If no payment has been made after the restriction or disconnection, the account will be handed over to an Attorney to issue an urgent summons for the recovery of the outstanding debt.