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We shall foster citizen centric ethos through service excellence.  The department through its governance model shall ensure a well-governed, managed and developed City, with enhanced levels of accountability and citizen participation at local governance level.


To contribute to the City's motto of "Service with Pride" by being responsive to the needs of the community; through regional co-ordination, integration, monitoring and enforcement of service delivery standards at grass-roots level within communities thereby ensuring a clean, green, healthy and safe urban environment.