Corporate Services and Academy Directorate

Corporate Services and Academy Directorate
Corporate services renders an all-important support function to the other EMS directorates, making it possible for each directorate to perform its life-saving role. Training academy Firefighters and emergency medical technicians (FF/EMTs) are trained in-house at the EMS’s academy in Brixton, Rietfontein and Florida Park. The academy is accredited national and internationally, and internationally accredited instructors conduct most levels of training. There is also career-oriented training for existing staff and new recruits as well for private individuals who want to be trained as firefighters and emergency medical technicians. Ongoing classroom and on-the-job training is provided to ensure the highest level of competence in the use of expensive, state-of-the-art and sophisticated equipment, the aim being to optimise manpower and resources. Strategic Support Directorate Among the critical aspects in this directorate are communications and marketing, quality assurance and research, transformation and employment equity, and special projects. Some of the work it does is departmental planning; for example, sector planning, business plans and scorecards. It also deals with organisational research, processes, capacity building, performance management, support, monitoring and review. Communications and marketing Communications and marketing deals with internal communication in the organisation. In line with City processes and protocols, it also deals with external communication to ensure the good image of the department. Another responsibility is establishing its branding policy. Quality assurance and research The ISO 9000 programme was adopted to ensure the customer gets the best service. The quality assurance division is responsible for implementing this programme and ensuring that all the necessary implementation, support and monitoring plans are in place. It also ensures that implementation is reviewed at the end of the programme. Transformation and employment equity To ensure that the department complies with the necessary transformation imperatives, the transformation and employment equity division looks at broader equity and the necessary interventions to ensure that the organisation is transformed. Special projects This division deals with all the organisational planning processes, like public safety sector plans, business plans and performance management. It also handles aspects like audits, process reviews and support programmes.
Corporate Services and Academy Directorate

Corporate services renders an all-important support function to the other EMS directorates, making it possible for each directorate to perform its life-saving role.

Training academy

Firefighters and emergency medical technicians (FF/EMTs) are trained in-house at the EMS’s academy in Brixton, Rietfontein and Florida Park. The academy is accredited national and internationally, and internationally accredited instructors conduct most levels of training.

There is also career-oriented training for existing staff and new recruits as well for private individuals who want to be trained as firefighters and emergency medical technicians. Ongoing classroom and on-the-job training is provided to ensure the highest level of competence in the use of expensive, state-of-the-art and sophisticated equipment, the aim being to optimise manpower and resources.

Strategic Support Directorate

Among the critical aspects in this directorate are communications and marketing, quality assurance and research, transformation and employment equity, and special projects.

Some of the work it does is departmental planning; for example, sector planning, business plans and scorecards. It also deals with organisational research, processes, capacity building, performance management, support, monitoring and review.

Communications and marketing

Communications and marketing deals with internal communication in the organisation. In line with City processes and protocols, it also deals with external communication to ensure the good image of the department. Another responsibility is establishing its branding policy.

Quality assurance and research

The ISO 9000 programme was adopted to ensure the customer gets the best service. The quality assurance division is responsible for implementing this programme and ensuring that all the necessary implementation, support and monitoring plans are in place. It also ensures that implementation is reviewed at the end of the programme.

Transformation and employment equity

To ensure that the department complies with the necessary transformation imperatives, the transformation and employment equity division looks at broader equity and the necessary interventions to ensure that the organisation is transformed.

Special projects

This division deals with all the organisational planning processes, like public safety sector plans, business plans and performance management. It also handles aspects like audits, process reviews and support programmes.

Corporate Services and Academy Directorate