The Shareholder Services Unit is the City's shareholder representative and the central link between the City and its municipal-owned entities. It exists to protect and grow the City's investment, appoint strong and capable boards, oversee accountability, and ensure every entity delivers reliable, high-quality services to the residents of Johannesburg.

CORE MANDATE 

• Acts as the City`s nexus in maximising long-term shareholder value and optimal service delivery outcomes in municipal entities.

• Conduct strategic governance and policy research, benchmarking, and thought-leadership initiatives to empower entities and strengthen shareholder oversight.

• Coordinate and oversee the recruitment, vetting, and appointment of Board Directors and Independent Audit Committee members in accordance with legislative requirements and the City's governance framework.
• Convene, prepare for, and manage Annual General Meetings (AGMs) and other shareholder meetings for all municipal entities.
• Coordinate annual board and NED performance assessments, including independent external evaluations, and drive remedial actions where required.
• Monitor and manage compliance with Shareholder Agreements (SDAs), Shareholder Compacts, and related performance obligations.
• Act as custodian of the City's Shareholder Policy Framework, ensuring its continuous review, updating, and uniform application across the MOE portfolio.
• Provide direct capacity-building and operational support to Company Secretaries across all municipal entities, including training, tools, templates, and quality assurance.
• Coordinate fiduciary duties and Prescribed Officer responsibilities across the Group, including training, declarations, and adherence to statutory and ethical standards.
• Deliver strategic and operational support to MOE Boards, including induction and onboarding programmes, governance training, and institutional memory preservation.
• Provide specialised portfolio management services, including investment oversight, performance monitoring, risk profiling, and value-enhancement strategies.

Through proactive oversight, expert board stewardship, relentless policy leadership, and resolute focus on value creation, the Shareholder Services Unit ensures that the City's municipal entities remain financially sustainable, governance-excellent, and fully aligned with the vision of a world-class African city that truly works for all its people.​