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By 2011 
By 2009/2010 
Empowered customers enjoying the highest standards of customer care and responsiveness. 
Enhanced revenue and customer management processes with credible, accurate and comprehensive data. 
​An effective and efficient Customer Relations Management strategy for the City. 
A city with stable and growing revenue streams. 
Enhanced and optimised billing management and processing. 
Sustained excellence in financial management. 
Effective debt management. 


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