Revenue collection

Revenue collection
The Revenue Shared Services Centre (RSSC) is one of the pivots of the City of Johannesburg. It is responsible for relations between the City and its various customers, and is also responsible for collecting the revenues vital to the smooth functioning of Johannesburg as a world-class African city. Revenue collection Every month the City sends out accounts to all of its residents, charging for electricity and water supplies, for waste collection, and for property taxes, more commonly known as rates. This revenue is used for a wide range of municipal services, from basic services like the maintenance of roads, refuse collection and water provision, to social upliftment initiatives and education programmes. Public face The RSSC department is also the public face of the City. It is via the staff of this department that most Joburg residents get to know more about their city. The department keeps residents up-to-date with customer information through a range of different media: advertisements, billboards, information on the City?s website, newsletters and via the accounts that get sent out. City consumer campaigns, such as encouraging consumers to pay their accounts before going on holiday, are co-ordinated through the RSSC department. It also runs education campaigns to encourage a culture of paying accounts by showing just how revenues are used and how important each contribution is to creating a world-class African city. The department works hard to deliver an effective and efficient service to the citizens of Johannesburg. In caring out its business, the department is guided by its vision, mission, objectives and core values. Vision, mission, objectives and values Core business Distribution of statements Collection of revenue Credit management Business plans Strategic objectives Key documents Section 79 Committee The Board Directorates Revenue management Customer interface Customer communications Value chain resource integration Finance Business support Business planning and organisational performance

The Revenue Shared Services Centre (RSSC) is one of the pivots of the City of Johannesburg. It is responsible for relations between the City and its various customers, and is also responsible for collecting the revenues vital to the smooth functioning of Johannesburg as a world-class African city.

Revenue collection

Every month the City sends out accounts to all of its residents, charging for electricity and water supplies, for waste collection, and for property taxes, more commonly known as rates.

This revenue is used for a wide range of municipal services, from basic services like the maintenance of roads, refuse collection and water provision, to social upliftment initiatives and education programmes.

Public face

The RSSC department is also the public face of the City. It is via the staff of this department that most Joburg residents get to know more about their city.

The department keeps residents up-to-date with customer information through a range of different media: advertisements, billboards, information on the City?s website, newsletters and via the accounts that get sent out.

City consumer campaigns, such as encouraging consumers to pay their accounts before going on holiday, are co-ordinated through the RSSC department.

It also runs education campaigns to encourage a culture of paying accounts by showing just how revenues are used and how important each contribution is to creating a world-class African city.

The department works hard to deliver an effective and efficient service to the citizens of Johannesburg. In caring out its business, the department is guided by its vision, mission, objectives and core values.

Vision, mission, objectives and values
Core business

Distribution of statements
Collection of revenue
Credit management

Business plans

Strategic objectives
Key documents

Section 79 Committee

The Board

Directorates

Revenue management
Customer interface
Customer communications
Value chain resource integration
Finance
Business support
Business planning and organisational performance