| Vision To be a world-class revenue and customer relations management department.
Mission To provide an excellent revenue and customer management service that optimises revenue collection and enhances the highest levels of customer satisfaction.
Objectives - Collect all outstanding arrear debts;
- Encourage and enforce timely payment of amounts owing;
- Foster a culture of payment through creative interventions at household level;
- Maximise revenue collection by establishing a single revenue management and customer interface value chain;
- Establish a "single view of the customer" across all services;
- Develop a customer relations management policy and service monitoring capacity;
- Research and roll out the most effective means of customer interaction; and
- Develop effective customer satisfaction monitoring methods.
Values The word spirit best summarises the values of the RSSC:
Service To meet expectations by consistently contributing to the satisfaction and wellbeing of customers, staff and colleagues in a passionate, courteous and knowledgeable manner.
Professionalism To take pride in what we do by providing the highest level of service to everyone we encounter.
Integrity To consistently act honourably and above reproach and ensure that we keep the promises that we make.
Respect To maintain a high regard for our staff, colleagues and customers in our daily engagements.
Integration To maintain one voice to stakeholders through a shared understanding of vision, values and goals, to ensure the smooth coordination of activities across functions and channels.
Teamwork
To actively engage the spirit of co-operation to ensure we remain a team that always works through collective leadership and effective communication.
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