Following an outcry for municipal customer services to be brought closer to the Ivory Park community, the City on Wednesday, 16 April 2021, re-launched the Ivory Park Customer Service Centre as part of its Accelerated 120 Days Service Delivery Campaign.
The centre, which then only offered pay points services, was closed after it was not used optimally by the local community. It was reopened by the Executive Mayor, Councillor Geoffrey Makhubo, at the Ivory Park Fire Station.
“This time around the centre has been reopened with an extended offering of municipal services that will see residents of Ivory Park being able to apply for pensioner rebates and the Expanded Social Package (ESP), among other services,” said Councillor Makhubo.
“There is no longer a need for Ivory Park residents to spend money on a taxi, or in some cases taxis, to travel to neighbouring townships or the central business district to access municipal services because as from today they have the convenience of having them right here in their township,” added the Executive Mayor.
In a bid to make City services easily accessible, the Ivory Park Customer Service Centre will also offer the following services on weekdays from 7:30am to 3:30pm.
● Obtaining a municipal statement
● Request meter readings and investigations
● Apply for pensioner rebates and ESP (Tuesdays and Thursdays only)
● Refund requests
● Account queries
● Query logging
● Update of information
● Acknowledgement of debt
● Reconnections and disconnections
● Account payments.
The Ivory Park Customer Service Centre is located within the Ivory Park Fire Station on 8712 Freedom Drive, Ivory Park.
For more information on the centre’s services: Mr. Zanoxolo Mbingeleli on (011) 203 3504, Cell: 078 621 2352 or zanoxolom@joburg.org.za
