The City of Johannesburg is urging ratepayers to make use of the various safe and convenient platforms to pay and keep municipal accounts up to date during the December holiday season to avoid being cut off services.
Johannesburg Group Finance spokesperson, Kgamanyane Maphologela, said the City has established safe and convenient paypoints that municipal customers can use to keep safe during the ongoing Covid-19 pandemic. “In addition to paying municipal accounts at any of the City’s customer service centres, ratepayers can also make use of the Easy Pay points in most retail stores, internet and cellphone banking, ATMs, debit orders or direct deposits in major banks, as well as at the SA Post Office,” he said.
The reminder to ratepayers comes as many customers fail to pay their municipal accounts over the festive season and risk being cut off. Maphologela said: “We understand that many families feel the effects of Covid-19 at this time as many people have either lost their jobs or have taken pay cuts. However, we wish to remind customers that they have an obligation to still pay for municipal services consumed.”
Residents who can no longer afford to pay the full amount, or at all, are encouraged to come forward to alert the municipality. “Our credit control procedures will continue throughout the holiday season, and we would not like to see a situation where any of our customers find themselves in the discomfort of being without access to basic services like water and power simply because they missed a payment, or did not contact us for a payment arrangement,” Maphologela said.
The City has also put convenient measures in place for customers to contact the municipality during the holidays. Customers may contact the City by emailing their queries to the following regional email addresses or they may visit any of the City’s walk-in-centres:
| Region | Centre Name | Physical Address | Email address |
| A | Waterfall Customer Service Centre, Midrand | Cnr Woodmead and Waterfall Drives, Midrand | regionArevenue@Joburg.org.za |
| B | Randburg Customer Service Centre | Cnr Bram Fischer Dr & Jan Smuts Ave, Randburg | regionBrevenue@Joburg.org.za |
| C | Roodepoort Civic Centre | 100 Christiaan de Wet Road, Florida Park | regionCrevenue@Joburg.org.za |
| C | Roodepoort City Hall | 62 Berlandina Street, Roodepoort | regionCrevenue@Joburg.org.za |
| D | Jabulani Civic Centre | 1 Koma Road, Jabulani | regionDrevenue@Joburg.org.za |
| E | Sandton Customer Service Centre | 137 Daisy Street, Sandown, Sandton | regionErevenue@Joburg.org.za |
| F | Thuso House Customer Service Centre | 61 Jorissen Street, Braamfontein | regionFrevenue@Joburg.org.za |
| G | Lenasia Customer Service Centre | Cnr Rose Avenue and Eland Street, Lenasia Ext.1 | regionGrevenue@Joburg.org.za
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Operating hours:
All Council Customer Service Centres will be open throughout the holiday season as per normal trading hours except for the 25th and 26th of December 2020 and 1st and 2nd January 2021. Only Region D customer service centers and pay points will be fully operational at normal operating hours during the festive season.
Weekdays (Monday to Friday)
Opening time: 07h30
Closing time: 15h30
Saturdays (Selected offices - Category A and selected B)
Opening time: 07h30
Closing time: 12h30
Public holidays and Sundays - all centres are closed.
The Call Centre will be fully operational throughout the festive season.
If you have a problem paying your account in full and on time.
For those customers who cannot afford to pay their municipal accounts in full and wish to make a payment arrangement with the City, should contact us immediate by visiting any Customer Service Centre or by emailing our credit control department on creditcontrol@joburg.org.za
If you did not receive an account this month, you still must pay to avoid being cut off.
If you have not received an account, either pay the same amount as the previous month or call the City’s Call Centre on 0860 Joburg to enquire as to how much you owe. You can also register to receive your accounts by email. All you need to do is to register on the City’s website at www.joburg.org.za and your account will be emailed to you monthly; or email the regional email addresses listed.
Issued by:
Kgamanyane Maphologela
Director: Customer Communications
Group Finance Department
Cell: 081 707 3196
Email: stanmapho@joburg.org.za
