Share this article

​The City of Joburg’s 0860 Call Centre is unable to service customers due to cable theft which has interrupted the City’s telephony system.

According to Finance MMC, Cllr. Matshidiso Mfikoe, “Vandalism and theft of the City’s infrastructure is plaguing our communities with far reaching consequences. Residents make use of the call centre to log service delivery faults, query bills – but most importantly the emergency call centre services people’s calls for ambulances and fire-engines.

This act is tantamount to sabotage, disempowering those who find themselves in a crisis. I urge people to help us combat this criminality. Be vigilant, protect the infrastructure, - it’s yours. Please report theft and vandalism”.

Residents and ratepayers can email whistle@joburg.org.za

MMC Mfikoe has indicated that technicians will work around the clock to reinstate the service. The City advises customers to make use of alternative channels.

Clients with billing related queries may visit any of the City’s customer service centres or use the relevant email address listed below:

​Region​Centre Name​Physical Address​Email address
​A​Waterfall Customer Service Centre, Midrand​Cnr Woodmead and Waterfall Drives, Midrand​regionArevenue@Joburg.org.za
​B​Randburg Customer Service Centre​Cnr Bram Fischer Dr & Jan Smuts Ave, Randburg​regionBrevenue@Joburg.org.za
​C​Roodepoort Civic Centre​100 Christiaan de Wet Road, Florida Park​regionCrevenue@Joburg.org.za
​C​Roodepoort City Hall    ​62 Berlandina Street, Roodepoort​regionCrevenue@Joburg.org.za
​D​Jabulani Civic Centre     ​1 Koma Road, Jabulani​regionDrevenue@Joburg.org.za
​E​Sandton Customer Service Centre
​137 Daisy Street, Sandown, Sandton   
​regionErevenue@Joburg.org.za
​F​Thuso House Customer Service Centre      ​ 61 Jorissen Street, Braamfontein 
​regionFrevenue@Joburg.org.za
​G​Lenasia Customer Service Centre​Cnr Rose Avenue and Eland Street, Lenasia Ext.1​regionGrevenue@Joburg.org.za
​​​

Technical electricity queries may be logged via the City Power website on www.citypower.co.za or the City Power mobile app.

Technical Water fault logging may be done via Joburg Water’s twitter page; via SMS on 076 333 5052; or by emailing customer@jwater.co.za.

For Pikitup, visit their website on www.pikitup.co.za.

Johannesburg Roads Agency (JRA) may be reached via the JRA website on www.jra.orga.za or the JRA Twitter page.

CONTACT:

Gosebo Mathope
Spokesperson for Finance MMC
Cell: 083 702 4592/063 336 6231
Email: gosebom@joburg.org.za

15/09/2021