The City of Joburg’s customer service centers citywide will be closed as follows due to the easter weekend:
Friday, 15th April 2022
All Centres will be closed except for Region D (Soweto).
Saturday, 16th April 2022
All Category A (main) centres will be open.
Sunday, 17th April 2022 and Monday, 18th April 2022
All Centres will be closed except for Region D (Soweto).
Customers may use alternative centres and ways to contact the City by emailing their queries to the regional email addresses below or Joburgconnect@joburg.org.za or contact our Call Centre on 0860 JOBURG (562 874).
City’s Spokesperson Kgamanyane Maphologela advises customers who wish to pay their accounts to utilize other third parties.
“We wish our customers a happy Easter Weekend. Services at our customer service centres will resume as normal on Tuesday, 19th of April 2022,” says Maphologela.
During the public holidays, customers are advised to pay their accounts using the listed methods below:
• With Easy Pay, facilitating a quick payment option at many shops that you visit on a regular basis, including Pick ‘n Pay and Shoprite Checkers
• Debit orders
• Direct deposits at major banks
• ATMs
• Internet and cell phone banking
• SA Post Office
If you didn’t receive an account, you still have to pay!
If you haven’t received an account, either pay the same amount as the previous month or call Joburg Connect on 0860 Joburg (562 874) to enquire as to how much you owe. You can also register to receive your accounts by email. All you need to do is to register on the City’s website at www.joburg.org.za and your account will be emailed to you monthly.
Paying your account timeously means you can enjoy your public holidays without the worry of outstanding debt. Customers who have queries can log a query with Joburg Connect at 0860 Joburg (562 874).
The following are the email addresses for Regions A, B, C, D, E, F and G.
The following are the email addresses for Regions A, B, C, D, E, F and G.
| NAME OF CUSTOMER SERVICE CENTRE | Email Address |
| Waterfall CSC | regionArevenue@joburg.org.za |
| Randburg Civic Centre | regionBrevenue@joburg.org.za |
| Roodepoort Civic Centre and City Hall | regionCrevenue@joburg.org.za |
| Jabulani Civic Centre | regionDrevenue@joburg.org.za |
| Sandton Regional Office | regionErevenue@joburg.org.za |
| Thuso House CSC | regionFrevenue@joburg.org.za |
| Lenasia Civic CSC | regionGrevenue@joburg.org.za |
Municipal account holders in financial distress are encouraged to contact the City's Credit Control Department to make special payment arrangements via email on creditcontrol@joburg.org.za.
Register on the City's smart portal, e-Joburg today and enjoy the benefits of managing your own municipal account from anyplace anywhere anytime!
Zenzele – now you can!
We wish our customers a safe and happy Easter Weekend!
Issued by:
Kgamanyane Maphologela
Spokesperson: Communications and Stakeholder Relationship
Group Finance
Email: stanmapho@joburg.org.za
For interview scheduling please contact:
Selma Lloyd
082 467 9226
selmal@joburg.org.za
OR
Nyaniso Jeku
081 441 8118
nyanisoj@joburg.org.za
12/04/2022
