Log your query

Log your query
Once you have dialled 0860 56 28 74 or 0860-JOBURG, a voice recording guides you to the appropriate option: There is a range of these: Account and billing enquiries: select option 1 – please remember to have your account number handy; City Power: select option 2; Joburg Water: select option 3; Pikitup: select option 4; Johannesburg Roads Agency: select option 5; Metrobus: select option 6; Enquiries relating to the rates policy and valuation roll: select option 7; and For all other City enquiries: select option 0. For each query, you will get a reference number. Make sure you keep this number so that you can follow up your query. It is also possible to fax your query to 011 358 3408 / 09 or email joburgconnect@joburg.org.za.

Once you have dialled 0860 56 28 74 or 0860-JOBURG, a voice recording guides you to the appropriate option:

There is a range of these:

Account and billing enquiries: select option 1 – please remember to have your account number handy;
City Power: select option 2;
Joburg Water: select option 3;
Pikitup: select option 4;
Johannesburg Roads Agency: select option 5;
Metrobus: select option 6;
Enquiries relating to the rates policy and valuation roll: select option 7; and
For all other City enquiries: select option 0.
For each query, you will get a reference number. Make sure you keep this number so that you can follow up your query.
It is also possible to fax your query to 011 358 3408 / 09 or email joburgconnect@joburg.org.za.