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​​​​Opening an account
 ​Property not yet transferred

If the property you have bought is not yet registered in your name, you need to go to your nearest Customer Service Centre with the following documents:

A valid South African identity document;
Details of next of kin;
Your banking details;
The deposit amount (cash, cheque or internet banking);
Your offer to purchase or deeds document;
Your meter number/s and latest readings;
Contact details, which include your name, telephone and cell phone​ numbers, physical and postal addresses, and email; and
The completed application for the supply of water and electricity form.

Developers/buyers of a new subdivision or a new township

If you are a developer or have bought a property in a new subdivision or a new township and want to open an account, go to your nearest customer service centre with the following documents:
 

A valid South African identity document;

Details of next of kin;

Your banking details;

Contact details which include your name, telephone and cell phone numbers, physical and postal addresses, and email;

The deposit amount (cash, cheque or internet banking);

A separate title deed for your stand;

The certificate of occupation;

The surveyor-general’s diagram (usually obtained from the developer);

A proclamation notice for a new township (available from the developer); and

The completed application for the supply of water and electricity contract.

Tenants 

If you are a tenant and want to open an account, the owner or his proxy must co-sign your application.
Visit your nearest customer service centre with the following documents:

A valid South African identity document;

Details of next of kin;

Your banking details;

Contact details, which include your name, telephone and cell phone numbers, physical and postal addresses, and email;

Meter number and latest readings;

The deposit amount (cash, cheque or internet banking);

A certified copy of the owner/proxy’s identity document;

A certified copy of the lease agreement, stating the date of occupation; and

The completed application for the supply of water and electricity contract.