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​Disconnection/reconnection fees:
disc.jpgFor each disconnection and each reconnection of supply:

Disconnection notification only: R145,28 including VAT
Request by customer: R685,14 including VAT
Due to charges in arrear: R685,14 including VAT
Illegally reconnected conventional supply: R2 635,29 including VAT
Meter tampering/prepaid meter bypass/illegal connection: R2635,29 including VAT
Once this amount is paid you will need to go to a City Power depot and apply and pay for a new connection and meter.
Settling overdue accounts after services are disconnected
In the event that services have been removed, you will have to make full payment of the outstanding balance and show your proof of payment before services will be reconnected. ​

All accounts have to be paid in cash or debit/credit card at 61 Jorissen Street, Thuso House, Braamfontein. A clearance certificate for services must be obtained from the Credit Management department to enable the customer to re-apply for the services at the utilities.

If you can’t pay the amount in full you must make an arrangement to pay the amount off over time. You must then come in person to a Customer Service Centr​es in Braamfontein, Roodepoort, Randburg, Sandton or Midrand, to make an arrangement.

Once payment has been made, or an arrangement has been set up, call Joburg Connect call centre on 0860 562 874 or 0860-JOBURG to register your payment and to get a reference number.

Fax proof of payment, with your reference number, to 011 358 3164. Call back in 30 minutes to confirm if your reconnection has been processed.

Reconnection of services can take up to 72 hours. Proof of payment received before 4.30pm will ensure same-day processing, otherwise it will take place the next day.