Refunds

Refunds are issued for credit balances and deposits once a City account has been closed. Refunds may also be processed for inactive accounts that have a credit balance.

A change of ownership must be completed before a refund can be processed. If the final account reflects an overpayment after the account has been closed and reconciled, the credit balance will be refunded to the account holder.

A Refund Service Ticket needs to be logged, and the following documents are required for credit balance transfers on request:

Letter of request from the consumer (person/s)

A Signed Letter of Request from the Account Holder:

• The letter should be signed by all the parties to the joint account.
• Certified copy of the Identity Documents (ID) of all the parties of the Joint account is required.

Letter of request from the company (for business accounts)

1. This letter should be on a company letterhead.
2. The following should be on the letter:

• Company registration number
• Names of directors
• Name of the account holder
• The account number.
• The request details.
• Signature/s
• Corporate accounts, body corporate and
• Property development companies require an appointment letter from the account holder.

Proof of payment for payments after registration

This proof of payment will prove whether these payments after registration were made by the seller or the purchaser.

The following proof of payments will be accepted:

• Copy of the original bank statement
• Copy of Receipts
• Internet proof of payment with a bank stamp is required.

The following will not be accepted:

• Internet proof of payment without a bank stamp.
• EasyPay statements printed from the EasyPay system (original receipts are required in this instance)

For transfers to third parties, refer to document requirements as set out under point 4 above.

Consolidation or closing one account and opening another for the same account holder.

1. In the case of a consolidation of an account or closing one account and opening another, and the accounts are for the same stand and have the same name, no documentation is required.

Instructions will be taken from the transferring attorneys with regard to the request to transfer the credit triggered by the transfer of property/change of ownership. If it is the Transferring Attorneys' instruction to transfer a credit instead of refunding the credit, the following documents are required:

• Certified copy of  IDs of all directors/members
• Original company registration document
  

Refunds Step by Step ​Guidelines (Click here)

Refund Application Form (Click here)​